Terms & Conditions — Flipper Aquarium Products, Inc.

Last Updated: July 2026

1. Introduction

Welcome to Flipper Aquarium Products, Inc. ("Flipper," "we," "us," and "our"). These Terms & Conditions ("Terms") apply to your access to and use of our website at flippercleaner.com, our SMS communications, and our aquarium-care products and related services (collectively, the "Services"). By accessing or using the Services, you agree to comply with and be bound by these Terms. Please review them carefully.

2. Eligibility & Age Restriction

The Services — including our website, contact forms, and SMS communications — are intended solely for individuals who are at least 18 years of age and reside in the United States. By accessing or using the Services, submitting your contact information, or opting in to receive SMS messages, you represent and warrant that you are 18 years of age or older and legally capable of entering into binding contracts. If we learn that we have collected personal information from a person under 18, we will delete it.

3. Company Overview

Flipper Aquarium Products, Inc. designs and sells aquarium-maintenance products, including magnetic aquarium glass cleaners and related accessories, to consumers, retailers, and distributors in the United States.

4. Products, Orders & Availability

Product descriptions, images, and specifications are provided for general information and may be updated at any time. We make reasonable efforts to display products accurately, but we do not warrant that descriptions or other content are error-free. All orders are subject to acceptance and product availability. We reserve the right to limit quantities, refuse or cancel any order, and correct pricing or descriptive errors, even after an order has been submitted.

5. Pricing & Payment

All prices are in U.S. dollars and are subject to change without notice. You are responsible for any applicable taxes and shipping charges disclosed at checkout. Payment is processed through secure third-party payment processors; by placing an order you authorize us and our processors to charge your selected payment method for the total order amount.

6. Shipping & Delivery

Estimated shipping and delivery times are provided for convenience and are not guaranteed. Title and risk of loss pass to you upon our delivery of the products to the carrier. We are not responsible for carrier delays or events outside our reasonable control.

7. Returns & Warranty

Returns, exchanges, and any product warranties are governed by the return and warranty policies posted on our website or included with your product. Please review those policies before purchasing. Nothing in these Terms limits any non-waivable warranty or consumer right provided under applicable law.

8. Electronic Communications & Consent

By engaging with the Services — including submitting your contact information through our website, chat widget, or by SMS opt-in — you consent to receive electronic communications from Flipper Aquarium Products, Inc. (e.g., via email, SMS text message, phone call, or notices on our website). These communications may include notices about your account and orders (e.g., order confirmations, shipping updates, and other transactional information). You agree that any notices, agreements, disclosures, or other communications we send electronically satisfy any legal requirement that such communications be in writing.

9. SMS Terms & Disclosure

Subject to your express opt-in consent, Flipper Aquarium Products, Inc. will periodically send SMS text messages to the mobile number you provide. SMS communications are only available to individuals 18 years of age or older. By opting in, you confirm that you are at least 18 and that you are the subscriber of, or are authorized to opt in, the mobile number provided. Two categories of messages may be sent, each requiring its own consent:

• Transactional / Customer Care Messages: order confirmations, shipping and delivery updates, account notifications, sample-request follow-ups, and replies to your inquiries.
• Marketing / Promotional Messages: special offers, discounts, and new-product updates. You will receive these only if you separately consent to marketing messages.

How to opt in: by checking a consent box on our website contact form, by texting a keyword to our published business number, or by providing your phone number and consent during a documented conversation with us.
Message frequency: varies based on your activity and the message types you've consented to. You will not receive more than is reasonably necessary.
Costs: Message and data rates may apply, depending on your wireless carrier and plan. Flipper does not charge for the messages themselves.
How to get help: Reply HELP to any SMS message you receive from us, or contact us at sales@flippercleaner.com.
How to opt out: Reply STOP to any SMS message you receive from us. You will receive one final confirmation message and no further SMS messages will be sent. Opting out of SMS will not affect your ability to receive transactional information through other channels (such as email).
Mobile information sharing: Mobile information, including text messaging originator opt-in data and consent, will not be shared with third parties or affiliates for marketing or promotional purposes. Such information is used solely to deliver the SMS communications you have consented to and to administer the SMS program (e.g., handling STOP and HELP requests).
Carrier liability: Carriers are not liable for delayed or undelivered messages.

10. Acceptable Use & Reporting

You agree to use the Services only for lawful purposes and in accordance with these Terms, and not to violate any applicable law or send any abusive, harassing, defamatory, or unlawful messages through our chat widget or SMS. If you become aware of any abuse, misuse, or violation of these Terms — including any SMS messages sent in our name that you did not consent to — please report it promptly to sales@flippercleaner.com.

11. Intellectual Property

All content on the Services, including the Flipper name, logos, product designs, text, and images, is owned by or licensed to Flipper Aquarium Products, Inc. and is protected by applicable intellectual-property laws. You may not use it without our prior written permission.

12. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Flipper Aquarium Products, Inc., its owners, or employees be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or goodwill, resulting from (a) your access to or use of, or inability to use, the Services; (b) any third-party conduct or content on the Services; or (c) unauthorized access to or alteration of your transmissions. Nothing in these Terms limits liability that cannot be limited under applicable law.

13. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or your use of the Services shall be brought exclusively in the state or federal courts located in California, and you consent to the personal jurisdiction of those courts.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. When we update them, we will revise the "Last Updated" date above, and material changes will be noted on the website. Your continued use of the Services after any changes constitutes acceptance of the revised Terms.

15. Privacy Policy

Before continuing to use our Services, please review our Privacy Policy regarding our collection and use of your information.

16. Contact Information

Flipper Aquarium Products, Inc.
Email: sales@flippercleaner.com
Phone: +1 888-837-0643
Address: 300 North Third Street, Suite V300, Burbank, CA 91502

By engaging with Flipper Aquarium Products, Inc., you acknowledge and agree to these Terms & Conditions.